Business Quality – Training

In the training related with business is possible to develop a content for optimizations in the job relations.

Seminar / Workshop
KANO MODEL
Objective: Learn the relationships between levels of service, satisfaction levels and internal or external client.

Quality Dimensions
Objective: Metrics and Implementation of Continual Improvement Processes definition.
Topics: Quality Dimensions; Confidence, Security, Innovation, Tangibility,Empathy, Interest, Metrics, Satisfaction Indexes.
Aimed at: Leaders, Supervisors, Client Contacts. Given in-company.